RSS Feed

Tag Archives: strategy

Singular Focus, or Lack Thereof: An Important Reminder

Posted on

The more we grow up, the more we realize we can’t do it all, don’t we?

I’ve always known that tailoring every element of my life to taper down into the fundamental goal of The Great Exchange would be my biggest challenge. That’s not wisdom; it’s obvious. It’s life we’re talking about, here, with its natural bumps and curves and variables, and the degree of control we have over any of it is debatable. This is perhaps the paramount thing I admire about successful entrepreneurs and social entrepreneurs; they seem to have this effortless ability to examine that line between “life” and “work” and then to erase it as if it were a mandala sand painting, beautiful but transient.

I believe I am closer to starting and founding a successful nonprofit than most because as I grew up, I didn’t have to work hard to erase that line. It just so happened that the work I loved to do–being a voice–coalesced perfectly with the injustices I had watched my sister and her peers encounter. However, there are external elements that exist today that continue to give that line a sense of indelibility, and I’m making a conscious decision not to erase it yet.

There’s a sense of acumen in acknowledging your willingness to be unready. I’ve brushed up against these signs of age (or lack thereof) in the past, and it always feels awkward and paradoxical to admit the wisdom of not moving forward. I’ve been on the “right” track educationally, but I was 21. I’ve been in the “right” relationship, but I was 22. And now, at the age of 26, I’m on the “right” path to start a nonprofit–but I feel undone.

I want a job. A real job–not independent contracting, not sporadic film work, not Americorps, not scraping by while I hold an organization together by its bootstraps. Those are all wonderful, life-shaping endeavors, but I’ve never experienced a professional life outside of them. I want a job like the one I started two days ago, one that leaves me exhausted by the days’ end but also intellectually satisfied, surrounded by companions, and secure. It is inspiring to walk into a beautiful office every day and watch my talented coworkers do what they do. It is inspiring to feel instantaneously rewarded for the goals I complete. It is inspiring to watch the founder and CEO of my company work his ass off around the clock in a way I have never seen anyone work before. And I need that, for now.

This blog will continue, as will the Great Exchange. But for now, the blog will serve as a composite of the lessons I learn from my day-to-day experiences that I will someday apply to the best and most heartfelt nonprofit the world has ever seen. I will continue to build on the weekends, and I even plan on launching our first major event soon; but I will also rest. And when The Great Exchange launches full-throttle, it will come complete with the knowledge that I’ve tested every experience I’ve wanted to test; that I’ve created an exhaustive list of what I want out of an organizational leader; and that I’m ready to commit fully without having to wonder about the other paths I could have taken.

And should you ever arrive at a similar conclusion, in any element of your life, please don’t see it as a sign of weakness. I can say wholeheartedly that the acknowledgment of unreadiness is one of the hardest things I have ever done. To stare your dream in the face–or a person, or a place, or an idea–and to say, “I need a couple more tests,” is bravery. It is human, and it will help you interact with a greater sense of humanity toward every person you meet. And I can promise you that in ten years I’ll be telling you, as the founder of the Great Exchange, that working for another company for a few years was vital. I mean that from the bottom of my heart, or I wouldn’t be doing it.

I hope the nonprofit professionals who follow this blog will continue to do so, as I will continue to use it as a venue for applying the lessons I learn from a successful for-profit web development firm. And I hope the lovely members or family members of the disabled community who follow this blog will continue to do so, because every single lesson is still an arrow that points directly to the fundamental human right of providing our disabled community members with the respect they deserve. But my hope, most of all, is for the aspiring nonprofit professionals who have contacted me: if, at any point, another path seems enticing, please take it without regret. I can say without hesitation that you’ll fall back into your heart’s work when you’re ready to, armed with the knowledge that there isn’t anything else you’d rather be doing. And that, friends, is the heart of a successful nonprofit.

Impact Measurement, Part 2: Questions We Can Ask About Kony 2012

[I know, I promised something else for the second part of this "series," but Kony 2012 is a phenomenon that warrants discussion. We'll return to our regularly scheduled program soon.]

Before we begin, if you watched the ubiquitous Kony 2012 video and it inspired you to donate to the cause, that’s great! I highly recommend you don’t donate to Invisible Children unless you’re in the mood for funding Self-Congratulatory Film #12. Grant Oyston over at Visible Children did some research and came up with a list of great nonprofits that operate in Central Africa, all of which have received more trustworthy ratings from Charity Navigator than IC has.

Kony 2012, the internet campaign that rightfully denounces Ugandan guerrilla group leader Joseph Kony, is a great opportunity to ask questions about “awareness generation” nonprofits and decide for ourselves how we feel about their overall impact. I suppose I already made my stance on the issue clear in the first paragraph; but I’m not necessarily out to convince people that Invisible Children is a sham. This post will certainly not be without bias, but no matter where we stand, I want us to ask ourselves the following questions (some of which have no answers):

  • What are the implications of lumping such an important issue into a frantically consumed, frantically discarded viral culture? Kony 2012, by its very nature, is a meme–the social activism equivalent of sharing a picture of a cat who uses poor grammar. How does this compare, impact-wise, to the slow, sustained growth of knowledge and awareness? Will those who were driven to donate to the cause do so again in a month? In six months? In a year? In five years?
  • Does a campaign like this elicit widespread action? By “widespread action,” I am not referring to Tweeting, Facebooking, or sharing a video on your blog. I’m curious, in particular, about the well-intentioned souls who claim to have sobbed throughout the video. What did they do once they dried their tears? Did they call or write to a political figure? Did they do more research? Did they donate to an in-the-field organization? On a similar note:
  • Does sharing a video about a cause create a false sense of empowerment? Spreading awareness is so, so important. But don’t our responsibilities as concerned human beings extend beyond that? I could talk about disability rights until my face turns blue, and I certainly will; but I am not expecting my words to create systemic change. I am expecting my actions to do so. My words are just a conduit for meaningful information, so people can fundamentally understand how and why they should take the next step.
  • What is the strategy behind equating one figure with an incredibly complex issue? This is a great opportunity for me to break out the concept of metonymy, which I learned about when I was a student at the Northwest Institute for Social Change. Metonymy is the idea of using a single, tangible person or symbol to represent a large concept. It’s a psychological trick that allows us to grasp the intangible; and because of this, it’s a powerful practice and it’s certainly a strategy that all nonprofits should consider as they communicate their message. The problem emerges when metonymy is a stand-alone strategy. My beautiful roommate Jen spent time in Uganda building friendships and conducting interviews with female refugees. She is absolutely livid with Invisible Children’s consistently over-exaggerated claims about the LRA. Admittedly, I don’t know much about the bigger picture of what’s going on in Uganda, but watching the Kony video certainly didn’t help.
  • How meaningful is it that the majority of Invisible Children’s budget is funneled to overhead and media production? Despite their refusal to report certain information to the Better Business Bureau, Invisible Children’s financials are pretty clear. This is not an aid organization; it is a film company. As someone who spent a few years in the film industry trying to make social awareness films, I wholeheartedly support the goal of using film and popular culture as a mainline to our consciousness. For this, I applaud Invisible Children. I hope they will always continue to raise awareness about important issues in Uganda; but I do think it is their responsibility, as an influential media organization, to give people a clear picture of the nonprofits people can support when they want to take action.
And finally:
  • Why is it that the most successful nonprofits are almost universally the ones with the best marketing, and how can we use this knowledge responsibly? If there’s one thing Kony 2012 can teach all nonprofit professionals, it’s the overwhelming success of smart marketing. Because that’s what this campaign is: smart. Brilliant, even. So, study what works for Invisible Children, study it comprehensively, and use it. Use social media, use metonymy, use powerful storytelling. Find a great filmmaker in your area and make a film. Do whatever it takes to get the word out about your cause without lying, misleading, or manipulating. But do not, do not, do not let it end there. That’s not why we’re doing this, and any nonprofit worth its salt knows that.

Measuring Impact, Part 1

How Do You Measure Impact?

"Nonprofit number three, will you accept this rooooose?"

Impact measurement is a big deal to me. It’s the root of the essential trust between a nonprofit and its constituents. As a general rule of thumb, if you’re looking for a nonprofit to support and it isn’t immediately clear how that nonprofit is evaluating or sharing its impact, run away from it. I’m serious. Why? Because impact is, quite literally, every nonprofit’s primary concern. If they weren’t trying to achieve a certain type of impact, why would they exist?

Unfortunately, measuring impact is also one of the most difficult things nonprofits have to do. Think about a for-profit and how it measures its success: dollars, right? Sure, they may consider other factors, but the fundamental concern is revenue, and differentiating between a successful for-profit and an unsuccessful for-profit is relatively straightforward

The success of a nonprofit, by contrast, is measured in degree of impact. The problem is, while dollar amounts are logical and immutable, impact is amorphous, slippery, convoluted, and transient. Say your nonprofit’s goal is to increase literacy by giving books to low-income children in a particular neighborhood. You dutifully measure, and in five years’ time, the children who were given books are higher achievers than the children of five years ago! Awesome! Except…now you have the fun task of figuring out what else might have happened in the neighborhood, besides your book program, that could have increased literacy.

So you do some research and discover that some new educational initiatives were pushed, the local Boys & Girls Club started a popular reading program, and the neighborhood library received an attractive new overhaul. Your books-to-kids program probably did still influence the overall bump in literacy; it’s just that it’s nearly impossible to tell exactly how much. In a case like this, your impact is a guy who’s dating ten people and he refuses to reveal which one is the most important to him (sorry…as you’ll recall, sometimes I watch bad television).

The point is, measuring impact–especially as nonprofits grow city-wide or systemic–is an art form. A maddening, elusive, existential art form with no right answers and a lot of good guesses.

In other words, I love it.

Tomorrow I’m going to show you the first survey I designed to begin the process of measuring The Great Exchange’s impact! Don’t miss it–it’s going to be hot. It’s going shocking. It’s going to be the most controversial season of The Bachel–um, I mean of my blog–yet!

Sunday Morning Coffee: Big Rainbow Mug Edition

It’s time for another round of Sunday Morning Coffee! This week’s edition is brought to you by a beautiful sunny Austin day, leftover Indian food, and the letter A. So without further delay, here five things that are worthy of sharing:

  • How much do you know about gamification? Talk to me in six months, and I bet the answer will be, “I wish everyone would shut up about gamification already.” Gamification, or the idea that everyday situations like work or exercise can become engaging and absorbing when you apply popular game design techniques, is every bit as cool as it sounds. The smarter companies are already jumping on top of this trend (and using it for good or evil…please use it for good, guys). Because I think it will probably be the secret to successful fundraising, I read about it a lot. An article titled Startup Gamification Lessons from a Kindergartner is my favorite gamification article of the week.
  • On a related note, here’s a great argument for removing the stigma from “edutainment.” Educational entertainment has come a long way since your fourth grade teacher carted you and your classmates off to the new school computer lab for another round of Oregon Trail. Now, I don’t think anyone would argue that computer games should replace classroom teaching, hands-on learning, or important dialogue; but as a supplemental form of engagement, it can work wonders. Even Oregon Trail, which may not have been the world’s most educational computer game, left me with a lasting awareness of 19th century diseases:

weekly blog post roundup

  • Think you don’t have time to go play in the sunshine, savor a piece of chocolate cake, cuddle with your partner, or do whatever makes your little heart sing? Well, read this article about how happiness makes your brain work better, and then pencil something you enjoy onto your to-do list. Your success depends on it! My secret to happiness involves blasting Nick Cave music and trying to play my ukulele along. I, um, wouldn’t be surprised if yours is different.
  • But if there’s one thing that will make us all a little happier, it’s a baby sloth in a pretty blue onesie:

Holy moly. I can feel my brain working better already. Time to go forth and be productive.

Follow

Get every new post delivered to your Inbox.

Join 705 other followers